Questions about Rewards
How many points do I need to redeem rewards?
Piñata Points convert to rewards at a straightforward 10:1 ratio, meaning 10 Piñata Points...
I did not receive my reward
Please ensure your rent payment was on time and contact Prisma Support for any...
What can I redeem my rewards for?
You can redeem your Piñata Points (the app’s in-app currency) for a variety of...
I did not receive my $30 Nift Discount Gift Card
Check your Spam and All Mail folders in your email. If the email is...
Where can I see my point history
To see your reward point history, in the Prisma Portal on the left side...
How do I earn points?
You can earn more points with on time rent payments. Standard reward members earn...
Do points expire?
Points expire 6 months after award on a Piñata membership; they do not expire...
Why didn’t I get points for paying rent?
Make sure Rewards was turned on and your rent payment went through. Failed, returned,...
What Is Piñata Rewards?
For most renters, the biggest monthly bill brings no reward. Rent gets paid, the...
How do I use my rewards?
In the Prisma Portal on the left side select rewards. Scroll down to see...
Why is a reward no longer available?
Some offers are limited or end on a certain date. This does not change...
When will my points show up?
This month’s on time rent payments will receive points next month on the 5th...