Try these things:
- Make sure you are using the correct online banking username and password.
- Make sure your bank account is open and set up for online banking.
- Make sure you are the owner of the account.
- Close the Plaid window and try again.
- Try a different internet browser, or use the Prisma Resident Portal app.
- Call your bank if your account is locked or you are not getting codes.
- Call Prisma Support if linking works but the account does not show in the Prisma Resident Portal.
- If your bank is not in Plaid at all, you can still pay by typing in your bank account numbers. See How do I pay rent from my bank account? You can also pay with a card, a check, or cash at MoneyGram.
