Most failed connections come from one of these problems. Check each one, then try again:
- Wrong login. Use the same username and password you use for your bank’s website or app.
- The account isn’t set up for online banking. Your bank account must be open and set up for online banking.
- The Plaid window got stuck. Close the Plaid window and start again.
- Multi Factor Authentication Failed. Try a different internet browser, or use the Prisma Resident Portal app.
When to call for help:
- Call your bank if your account is locked or you aren’t getting security codes.
Choose a Bank Account and type in your routing number and account number yourself. You can also pay with a card, a check, or cash at MoneyGram, if your property accepts them.
