Questions about Parcels
7 Docs
Last Updated: October 22, 2026
Can I see parcels I already received?
Yes. Open the Status filter and select Received to see parcels you have already...
Last Updated: October 22, 2026
What is the attachment next to my parcel?
Your property may attach a photo of the parcel or another file. Select the...
Last Updated: October 19, 2026
Can someone else pick up my package?
Ask your Property Management Team first. They will tell you what ID or permission...
Last Updated: October 19, 2026
My package is missing or damaged.
Tell your Property Management Team right away. You may also need to contact the...
Last Updated: October 19, 2026
I marked a package received by mistake.
Contact your Property Management Team. You may not be able to change it yourself.
Last Updated: October 19, 2026
When should I click or tap Mark Received?
Only after you have picked up the package.
Last Updated: October 19, 2026
I cannot find a package notice.
Clear the Search box, choose Not Received in the Status list, and click or...