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Most questions can be answered right here in the Help Center, any time of...

When should I contact my bank or card issuer?

Contact your bank or card issuer about:

When should I contact Prisma Support?

Contact Prisma Support about:

When should I contact my Property Management Team?

Contact your Property Management Team about:

How do I fix problems with my browser or phone settings?

If pages will not load, buttons do nothing, you keep getting logged out, or...

What should I tell Prisma Support about a problem?

A page is blank or will not load.

Why does the portal keep logging me out?

For your safety, the portal logs you out after a while. Use an up-to-date...

Why won’t a button work?

Make sure every required box and checkbox is filled in. Refresh the page once...

Can I use Prisma on my phone?

Yes. Use the internet browser on your phone, or download the Prisma app. Keep...

What do the numbers next to menu items mean?

They show new items, such as unread messages or packages waiting for you.