Questions about My Account
8 Docs
Last Updated: October 22, 2026
Why do I see the wrong property, unit, or lease?
Your property, unit, and lease details come from your Property Management Teams records, so...
Last Updated: October 23, 2026
My lease has no email address, or the wrong one. How do I register?
If the email address on your lease is missing or incorrect, please contact your...
Last Updated: October 19, 2026
Why can’t Prisma find me or my property?
Prisma may not have you and your property details. Please reach out to your...
Last Updated: October 23, 2026
I moved to a new unit or property. What do I do?
If you move to a new unit you may use your existing login, on...
Last Updated: October 23, 2026
Can more than one person on my lease use the portal?
No. Only the head of household / lease owner has access to the portal.
Last Updated: October 23, 2026
Why does my invitation link not work?
The link may have expired or already been used. Contact your Property Management Team...
Last Updated: October 23, 2026
Can I sign up with a different email address?
Use the email address your property has on file. To use a different one,...
Last Updated: October 19, 2026
I did not get my registration email. What should I do?
Check your spam, junk, and promotions folders. Make sure your property has the right...