Questions about Maintenance
9 Docs
Last Updated: October 24, 2026
Why is my issue category not listed?
Choose the closest category and describe the problem clearly. Or contact your Property Management...
Last Updated: October 19, 2026
Can I put more than one problem in one request?
It is best to send a separate request for each problem, especially if they...
Last Updated: October 23, 2026
No one has answered my request. Should I submit another one?
Please do not send the same request twice.
Last Updated: October 23, 2026
Can I change my request or permission to enter after submitting?
You may not be able to change it in the portal.
Last Updated: November 2, 2026
What does permission to enter mean?
Choosing YES lets maintenance staff enter your home to fix the problem if you...
Last Updated: November 2, 2026
Are photos required?
No, but a clear photo helps maintenance understand the problem.
Last Updated: November 2, 2026
What should I do in an emergency?
Do not rely on the portal for an emergency. Call 911 for fire, a...
Last Updated: November 2, 2026
Who should I contact regarding my maintenance request?
Contact your Property Management Team with any questions about your maintenance request.