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Prisma Support Doc

Documents

Questions about Documents

My Account

How do I change my password?
How do I change my mobile number?
Questions about My Account

Payments

How do I see everything I’ve been charged?
Did my rent payment go through?
How do I save my payment method?
How do I set up automatic monthly payments?
How do I connect my bank with Plaid?
How do I pay rent using MoneyGram?
How do I pay rent with a check?
How do I pay rent with a card?
How do I pay rent from my bank account?
Questions about Payments

My Banking

How do I add money to My Wallet?
How do I move money between My Wallet and my bank?
Questions about My Banking

Rewards

How do I sign up for rewards?
Questions about Rewards

Credit Reporting

How do I stop credit reporting?
How do I sign up for credit reporting?
Questions about Credit Reporting

Maintenance

Where can I see the status of my maintenance request?
How do I submit a Maintenance Request?
Questions about Maintenance

Messages

How do I send and read messages?
Questions about Messages

Parcels

How do I pick up a package?
Questions about Parcels

My Wallet

Why is a reward no longer available?
Why is there a charge I do not recognize?
Why was my mobile check deposit rejected?

FAQ

General FAQs

Ledger Activity

What is Ledger Activity?
Questions about Ledger Activity

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Last Updated: November 2, 2026

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