| Important: Prisma will email you the reason for the failure. Please review the email in its entirety before calling Prisma Support. |
Some common reasons:
- The schedule was not turned on in time.
- The card expired or the payment method was removed or blocked.
- There was not enough money in the account.
- Your property had not posted the charges yet.
- Your bank declined or returned the payment.
Check Auto-Payment and Payment History. Call Prisma Support if you cannot tell why.
| Important: Even with Auto-Payment, it is up to you to check that your rent was paid. |
